Cozy & Coco is a premium mobile beauty and wellness concierge connecting clients with trusted professionals for individual bookings, workplace wellness, events, brand activations, hotels and destination weddings.

Cozy & Coco currently services Melbourne, Sydney and surrounding areas in Australia. In Thailand, Cozy & Coco offers hair and makeup concierge services for destination weddings and events in Phuket, Khao Lak, Koh Samui, Krabi, Bangkok, Pattaya and Chiang Mai.

Yes. Cozy & Coco provides workplace wellness experiences including office massage, Pilates, yoga, meditation, breathwork, sound bath sessions, employee appreciation events and wellness activations.

Yes. Cozy & Coco provides professional beauty and wellness teams for brand activations, product launches, PR events, fashion events, sporting events, corporate events and VIP experiences.

Yes. Cozy & Coco helps international clients source trusted hair and makeup professionals for destination weddings and events across key Thailand locations.

You can book directly through our website or Cozy and Coco App by browsing our curated services and submitting the booking. Once a therapist has been assigned, your appointment will be confirmed and you will only be charged at that time.

For custom, group booking or multi-service bookings, our concierge team is happy to assist. Please contact us via contact form or at hello@cozyandcoco.com

Yes. All Cozy & Coco services can be tailored to suit your needs. Whether you are planning a bridal booking, corporate wellness day, brand activation or group event, we offer flexible packages designed around your requirements. For custom package please contact our concierge Team via contact form or email at hello@cozyandcoco.com

Yes, absolutely. Group bookings are perfect for catching up with friends while enjoying beauty or wellness treatments together.

We also cater to corporate bookings for businesses looking to treat or reward their teams. To arrange a group or corporate booking, please contact our Concierge Team via contact form or email at hello@cozyandcoco.com and we will be happy to assist.

Yes. If you would like to book a therapist featured on our website or someone recommended to you, simply let us know when making your enquiry and we will do our best to accommodate your request, subject to availability.

Absolutely. We understand that schedules can change. Simply contact the Cozy & Coco team and we will work with you to arrange an alternative appointment time, subject to availability.

Our concierge team is committed to making the process as seamless as possible. Please note that rescheduling requests may be subject to our booking terms and cancellation policy.

We accept credit cards, PayPal, Afterpay, and offline payments. All transactions are conducted in AUD.

We take your payment details at the time of booking, but you’re only charged once your appointment is confirmed. If we can’t secure a therapist for your requested time, you won’t be charged.

Yes, we provide tailored packages for corporate wellness days, activations, and VIP events. Our services are designed to enhance employee wellness and create memorable experiences.

Yes. For larger events, we can arrange multiple professionals to help keep your schedule moving smoothly and create a seamless guest experience. Share your guest numbers, preferred services and timing with our concierge team, and we will tailor a proposal to suit.

Cozy & Coco offers on-demand beauty and wellness concierge services, including hair and makeup, hair styling, manicures, pedicures, massage, Pilates, yoga, meditation, breathwork and sound bath experiences. We also provide workplace wellness programs, corporate events, brand activations and destination wedding hair and makeup concierge services across Thailand.

Cozy & Coco delivers premium beauty and wellness experiences across Melbourne, Sydney and surrounding areas, serving individuals, workplaces, hotels, events and luxury celebrations.

• Melbourne CBD

• Sydney CBD

• Melbourne Eastern Suburbs

• Melbourne Western Suburbs

• Melbourne Northern suburbs

• South Melbourne

• Mornington Peninsula

In Thailand, our destination wedding beauty concierge service is available in Phuket, Khao Lak, Koh Samui, Krabi, Bangkok, Pattaya and Chiang Mai, helping international clients source trusted hair and makeup professionals for weddings and special events.

For bespoke requests outside these locations, our concierge team will do its best to accommodate your requirements.

We are continually expanding our service areas and will be launching in additional cities soon. If you do not see availability for your location, please contact our concierge team at hello@cozyandcoco.com and we will do our best to assist.

Yes. Cozy & Coco specializes in corporate wellness, staff appreciation days, brand activations and private events. For larger groups or bespoke experiences, please contact us at hello@cozyandcoco.com for a personalised quote.

Our beauty and wellness professionals arrive with the equipment and products needed to deliver your service. We simply ask that you provide a clean, comfortable space with enough room for the treatment or session.

Depending on your booking, we may provide additional preparation guidance beforehand. For wellness services such as Pilates, yoga, meditation, breathwork or sound bath sessions, we recommend wearing comfortable clothing and having a quiet space available.

If your appointment is taking place at a hotel, workplace, event venue or private residence, our team will advise any specific requirements prior to your booking.

Absolutely. All Cozy & Coco professionals are fully qualified, experienced and carefully vetted to meet our high standards of professionalism, hygiene and service quality.

Yes, we offer gift cards that can be used for any of our services. They make the perfect gift for any occasion and can be purchased directly from our website.

Individual Bookings

• More than 48 hours: Full refund or free reschedule

• 24–48 hours: 50% cancellation fee

• Less than 24 hours: Non-refundable

• No-shows: Non-refundable

Corporate & Events

• 50% deposit required

• More than 14 days: Reschedule available

• 7–14 days: 50% fee applies

• Less than 7 days: Full fee applies

Destination Weddings

• 50% deposit required

• More than 30 days: Reschedule available

• 14–30 days: 50% fee applies

• Less than 14 days: Full fee applies